Hey, @Jennifer Hornor! Sorry for the trouble with the downloads. Let's troubleshoot by asking the following questions: Is your browser up to date? Does this happen with other browsers? Is your operating system up to date? Is your device up to date? Do you use a VPN? These can cause issues with downloads. Do you have some kind of firewall, antivirus software, ad blockers or plugins that might block the downloads? We also recommend you try clearing the cache in your browser and reloading the page. If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window. Let me know if any of these help!